FAQ's - FREQUENTLY ASKED QUESTIONS

We have compiled a list of the most frequently asked questions here at Audio School Online. If you do not find an answer to your question, please Contact Us at onlinesupport@audioschoolonline.com

Will Ken mix my record for me?

Ken says, “I’d love to. I mix frequently for completely independent artists as well as for labels and publishers. All of my mix clients get the exact same level of attention and talent, which is always 100%. I always mix analog on my SSL mixing console, and all revisions are included in my flat rate until you approve the final mix. If you are interested in learning more about my mixing rates, turnaround time, and work flow, please contact me at ken@iproducemusic.com (serious inquiries only, please) and check out my mixing / production website, iproducemusic.com. Thanks!”

Why am I having trouble downloading my lessons?

There are many reasons that this may happen.
First check your connection, to make sure that your download speed is sufficient for downloading large files.
If your connection is fine, make sure that you have plenty of bandwidth available.
Lastly, make sure that you aren’t using any download manager, proxy or any utility and/or service that manipulates the download processing of the file(s).
If the above is in check, contact us so we can help you further.

How can I update my email address and / or password?

Click on ‘My Account’ and login. Once logged in, choose the option ‘My Profile’ and update your email address and / or your password here.

Do I have to be connected to the internet to watch my lessons?

No. You have the option to download any lesson that you have purchased. Once the download is complete, you can watch it on your computer or other device.

Are the purchased video lessons that I stream the same as the ones I can download?

Yes they are! All of our viewing and purchase options for all of our products feature the same great content and video quality!

Is there a limit to how many times I view lessons?

No. You can watch them as much as you want. You can access the audio sessions, often included, or any other resources as much as you like. Use these video lessons and additional resources for your own practice, as well as a reference when recording, mixing and producing.

Do I own the videos I purchase?

Yes and No. When you make a purchase for one or more of our video tutorials, you are purchasing the right to view the content. Audio School Online owns the content, you are simply purchasing the right to view it. You do not have the right to share these videos with others via torrent sites or social media. Furthermore, Ken asks you to please respect what he trying to accomplish. He says “My goal is to pass on real world knowledge from my 25+ year career’s worth of hard earned experience, at an affordable price. I am one guy with a small company, not some big corporation. Please do not steal from me. I do offer a whole lot of free content that you are free to view and share. And I truly appreciate you spreading the word about my school. Just don’t torrent it! Thank you very much.”

Can I use the sounds included in the tutorial downloads for my own songs and productions?

Please keep in mind that many, if not all, of the songs and beats Ken bases his lessons on are copyrighted materials that Ken has been granted the right to use for teaching purposes. So, you cannot use musical elements from them for your own use, however, many of Ken’s tutorials contain one shot sounds that you are free to use how you like. Also, keep in mind, Ken occasionally uses samples in his tutorials that are included with the downloads. Ken does not own or control the rights to any of those samples and you are legally at risk from the copyright holders if you use those samples in your own productions. Let’s keep everyone out of trouble while we all have fun making music.

What is your return policy?

Due to the nature of downloadable products, all sales are final.

Why don’t some plugins work when I open the session after I bought it?

If some of the plugins are grayed out, most likely it just means that you do not own those plugins. In many cases, you can download demo installers for the plugins that will often give you 2 to 4 weeks of free use of the plugin. Ken recommends installing some plugin trials or demos. Those plugins will be active, at least for a while.

Are you looking for artists to develop?

Ken says, “If I only had the time. Sorry no. I seem to be far too busy already running two schools (this one and Music School Online), writing, producing and mixing music. I wish you well on your journey and I hope that some of my video lessons can help you become even better at what you do!” HOWEVER…. Ken is always looking for high quality songs to base his tutorials around. If you are interested in speaking with Ken about the possibility of allowing Ken to use a song that you control all of the rights to (both master recording and songwriting / publishing), Ken might be willing to barter for the rights to use it to teach.

Do you have any job opportunities?

Ken says, “I’ve already got a pretty awesome staff in place, and I’m not looking to hire anyone at this time, not even interns. If someone on staff is crazy enough to quit and I cannot convince them to stay, then I might start looking to hire. If this school does well, I might have to expand my staff, at which point I might maybe possibly be very interested in hiring YOU.”

Need help? Please contact us here with your support request and we will do our best to help you as quickly as possible.
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Have a specific question for Ken? You can reach me here or at ken@audioschoolonline.com. However, please do not ask me to critique your work. I work long hours. 7 days a week. I just do not have time for one-on-one instruction. My apologies! Also, do not email me with gear questions. I am not the guy for that. Otherwise, fire away! - Ken

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